Shipping policy

Thank you for choosing Hayatim! We are committed to delivering high-quality products to your doorstep while providing a seamless and reliable shipping experience. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

Processing Time:

  • Most orders are processed and shipped within 2-3 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the following business day.

Shipping Methods:

  • We offer the following shipping methods:

    1. Standard Shipping: Estimated delivery within 2 to 3 business days, depending on your location.
           2. Expedited Shipping: Estimated delivery within 1 to 2 business days, depending on your location. Additional charges

Shipping Fees:
  • Shipping fees are calculated based on the weight and dimensions of your order, as well as your location. You can see the shipping cost during the checkout process.
  • Free standard shipping is available for orders over £50 within the United Kingdom.


Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment via our website or the carrier's website

 

Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact our customer support team within 14 days of receiving your order. We will work to resolve the issue promptly

     

Returns and Refunds:

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for packages that are sent to the wrong address due to incorrect information provided by the customer

     

Delays: 

  • We cannot be held responsible for shipping delays caused by adverse weather conditions, customs processes, or other unforeseen circumstances.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy or any specific shipping requests, please don't hesitate to contact our customer support team at info@hayatim.co.uk. We are here to assist you and provide the best possible shopping experience.

          We appreciate your business and look forward to serving you with the utmost care and attention. Thank you for choosing Hayatim!

Effective Date: This shipping policy is effective as of 20/10/2023 and is subject to change without prior notice. Please refer to this page for the most up-to-date information regarding our shipping practices.